We have done our best to depict the pieces as accurately as possible but with varying computer monitors and screens we cannot guarantee that your display will accurately show the colour of the pieces.
We ship all over Australia and to selected international locations. For orders up to $70 we charge a flat rate of $10.00 and use Australia Post. All international orders are charges a flat rate of $20.00 and sent via Australia Post Economy Air. Don't worry! We try and get your order out to you as soon as possible and you will receive a notification email from us to advise you of shipping information.
Where is my order?
We receive a lot of questions about our order times. We promise to ship all orders as quickly as possible, after they leave us it's in the hands of the Australia Post Gods. If you are concerned about an order let us know and we can try and help.
Do you accept international orders?
Yes we ship to various international locations. Be aware that international orders will be subject to taxes and duties for their respective countries. If we do not ship to your location please email us at email@example.com and we can advise you when your location becomes available.
Orders with the incorrect address information or you ordered the wrong thing.
Once your order has been submitted it generally can't be modified. BUT If you do need to change anything send us an email at firstname.lastname@example.org and we will do everything we can to fix it.
Take a quick look to double check order details and address is right. We try to check all orders carefully before shipping but we cannot be responsible for incorrect information such as addresses and credit cards.
What payment types do you accept?
We accept American Express, Visa, Mastercard, Afterpay, Shop Pay, Apple Pay, and Google Pay
Do you offer gift cards?
Yep we sure do! Click here and we will take you to that page.
When am I charged for my order?
Your credit card is charged as soon as you place your order so please make sure you review your order carefully before submitting. Whilst we cannot be responsible for incorrect credit card entries and wrong addresses we will try and assist wherever we can. Please contact us immediately at email@example.com. We try to get your order out as soon as possible so once we have dispatched it is often impossible to correct.
How do discount codes work?
Only ONE discount can be applied at checkout. Add your discount code when you view your cart. The discount will automatically be deducted for you.
Do you offer Layby?
Unfortunately we are unable to offer layby however we do have Afterpay. Simply select the Afterpay option when checking out and you will be directed through the Afterpay process.
Do you accept returns?
Yes we do! Just send back the item within 30 days of purchase. We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. We will advise you how best to return your jewellery to us. Returned items must be unworn and in brand new condition with the original tags attached, in the original packaging as you received it. Please refer to our Returns page for more information.
Can I return sale items?
Regular sale items are refundable however Final sale items are not refundable unless faulty.
When will my returns be processed?
We aim to process all returns within 24 hours of them reaching our studio. However it may take a few days days for the refunded amount to appear on your card, please contact your card issuer or let us know and we can try and help you.
Is all of your jewellery in stock?
Yes - everything we have listed for sale is ready to be sent unless the item is described as 'special order' in which case we will give you a time indication for delivery. When buying from us you can have the added comfort of knowing the pieces you are buying are in stock if they are not special order items and will be on their way to you very shortly.
Some items we will custom make for you and this may take up to 48 hours. We will make a note of this on the product page for those items. If you need it in a rush just let us know and we will try to send it out quickly to you.
Is there somewhere I can go to view the product before purchasing?
Unfortunately, we do not have a physical store. We do try to post lots of views of each product so you can get a feel about how each piece looks. We understand that this still may not be enough information and that is why we offer a 30 day refund policy. If you are not delighted with the product then simply return it to us a for a full refund. Final sale items are excluded.
I received my item and it was broken or faulty - what now?
Well that's a crappy experience! We are so sorry about this, please get in touch and we can try and sort it out for you.
Pieces that are damaged as a result of wear and tear are not considered faulty and unfortunately not covered by warranty. Again let us know and we will always try and help you when we possible can.
How can I provide feedback?
We love hearing from our Bowerbird Tribe!
Did you know that providing product reviews, by liking us and engaging on our social platforms all help out with that dreaded algorithm. Please feel free to post your pics, comments and feedback on Facebook and Instagram, or contact us via email. We are always happy to help if you need it, or hear from you if you have something to share. Oh please share our business with your friends. The best referrals are from family and friends!
What are cookies? Do I need to enable cookies in my browser?
Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please logout before leaving your computer unattended to protect your information.
How can I sign up to emails about new items and sales?
Go to the end of our home page where you will find our sign up tab. Enter your details and you will be added to our list. Don't worry we will not spam you and we will protect your details. You will get great product info, new collections and VIP updates.
Where is your business based?
Do you have a warranty on your jewellery?
Yes, we offer a 6 month warranty on all of our jewellery. We work hard to make sure our jewellery is in fine condition and free of defects before it leaves us. Occasionally stuff happens so email us at firstname.lastname@example.org . Please note that general wear and tear and misuse is not covered by warranty. If you want to know how best to look after your jewels take a look at our Care Guide.