FAQ

 

Important Note

We have done our best to depict the pieces as accurately as possible but with varying computer monitors and screens we cannot guarantee that your display will accurately show the color of the pieces.

Shipping

We ship all over Australia and to selected international locations. For orders up to $100 we charge a flat rate of $10.00 and use Australia Post. All international orders are charges a flat rate of $20.00 and sent via Australia Post Economy Air. All parcels shipped require a signature upon delivery. As soon as your order is fulfilled you will receive a notification email from our team to advise you of shipping details. 

Do you accept international orders?

Yes we ship to various international locations. Please note that international orders will be subject to taxes and duties for their respective countries. If we do not ship to your location please email us at info@bowerbirdjewels.com.au and we can advise you when your location becomes available.

 Orders with the incorrect address information.

Once your order has been submitted it can no longer be modified. Any packages returned due to the wrong address will be reshipped at the cost of the purchaser. Take a quick look to double check your address is right. We try to check all orders carefully before shipping but we cannot be responsible for incorrect information such as addresses and credit cards. Please review all information carefully before submitting.

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the estimated ship time.

What payment types do you accept?

We accept American Express, Visa, Mastercard and Afterpay.

Do you offer gift cards?

We do not currently offer gift cards or vouchers. We know these are a wonderful option for those more tricky to buy for friends and family and they should be available soon. Sign up for our newsletter to be the first to know.

When am I charged for my order?

Your credit card is charged as soon as you place your order so please make sure you review your order carefully before submitting. Whilst we cannot be responsible for incorrect credit card entries and wrong addresses we will try and assist wherever we can. Please contact us immediately at info@bowerbirdjewels.com.au. We try to get your order out as soon as possible so once we have dispatched it is often impossible to correct.

How do discount codes work?

Only ONE discount can be applied at checkout. Add your discount code when you view your cart. The discount will automatically be deducted for you.

Do you offer layby?

Unfortunately we are unable to offer layby however we do have Afterpay. Simply select the Afterpay option when checking out and you will be directed through the Afterpay process.

Do you accept returns?

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. We will advise you how best to return your jewellery to us. Returned items must be unworn and in brand new condition with the original tags attached, in the original packaging as you received it. Please refer to our Returns page for more information.

Can I return sale items?

Regular sale items are refundable however Final sale items are not refundable unless faulty.

When will my returns be processed?

We aim to process all returns within 5 working days of receipt. However it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.

 Is all of your jewellery in stock?

Yes - everything we have listed for sale is ready to be sent unless the item is described as 'special order' in which case we will give you a time indication for delivery. When buying from us you can have the added comfort of knowing the pieces you are buying are in stock if they are not special order items and will be on their way to you very shortly.

If there is any additional customisation this will delay the order. Don't worry we will let you know how long this will take and keep in touch with you throughout the process.

Is there somewhere I can go to view the product before purchasing?

Unfortunately, we do not have a physical store. We do try to post lots of views of each product so you can get a feel about how each piece looks. We understand that this still may not be enough information and that is why we offer a 30 day refund policy. If you are not delighted with the product then simply return it to us a for a full refund. Final sale items are excluded.

I received my item and it was broken or faulty - what now?

We are sorry to hear this. Pieces are considered faulty if they were received broken or there is a defect within a month of purchasing it. Pieces that are damaged as a result of wear and tear are not considered faulty. Please notify us within 2 days of receipt of an item to advise us that it is faulty and we will get straight onto assisting you.

 How can I provide feedback?

We love hearing from our Bowerbird Tribe! Please feel free to post your pics, comments and feedback on Facebook under reviews or contact us via email. We are always happy to help if you need it or hear from you if you have something to share.

What are cookies? Do I need to enable cookies in my browser?

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please logout before leaving your computer unattended to protect your information.  

 How can I sign up to emails about new items and sales?

Go to the end of our home page where you will find our sign up tab. Enter your details and you will be added to our list. Don't worry we will not spam you and we will protect your details.

Where is your business based?

Sydney, Australia

Do you have a warranty on your jewellery?

Yes, we offer a 12 month warranty on all of our jewellery. We work hard to make sure our jewellery is in fine condition and free of defects before it leaves us. Occasionally things do go wrong so please email us at info@bowerbirdjewels.com.au . Please note that general wear and tear and misuse is not covered by warranty.