Once your order has been submitted, it generally can't be modified. If you do need to change anything, email us at info@bowerbirdjewels.com.au and we'll do everything we can to fix it.

Unfortunately, we don't have a physical store. We try to post lots of views of each product so you can get a feel for how each piece looks. We also pop up at markets weekly around Sydney and the coastal areas, so keep an eye on our socials for where to find us in person.

We understand that online photos still may not be enough, which is why we offer a 30 day refund policy. If you're not delighted with the product, simply return it to us for a full refund (excludes earrings, due to hygiene reasons).

Yes, we do.

Find our Gift Vouchers here.

Your card or payment method is charged at the time you place your order, including for items that may ship at a later date. We're not able to change or correct payment details once an order has been submitted, so please double check everything before checking out.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Afterpay.

Discount codes can be applied at checkout in the promo code field. Only one code can be used per order, and codes can't be applied retroactively to orders that have already been placed.

Our sterling silver, gold vermeil, and gold fill pieces are not made with nickel. In very rare cases, trace elements can be present if equipment used during production has previously processed a nickel-containing alloy.

Yes. Stainless steel, including the 304 and 316L grades commonly used in jewellery, contains nickel as part of the alloy itself. This is true of stainless steel generally, not just our jewellery. We test our stainless steel jewellery to confirm nickel release stays within safe compliance limits, which is different from claiming the metal is nickel-free.

We don't use the term “hypoallergenic.” Even in metals like sterling silver, gold vermeil, and gold fill, there's a very minute and rare possibility of trace nickel elements from previous production runs through shared equipment, at a level that would only be of concern to those with extreme nickel sensitivity.

As mentioned above stainless steel contains nickel as part of the alloy itself. The 304 and 316L grades commonly used in jewellery typically contain approximately 8 to 14% nickel, added for its anti-corrosive properties. Its not about the fact that it contains nickel its about how much is released when mixed with moisture, sweat and acids when they come into direct and prolonged contact on the skin. There are currently no nickel release guidelines in Australia, so we measure our stainless steel against the strict European guidelines instead, to confirm it meets safe limits for nickel release as well as heavy metals such as lead and cadmium. We confirm this through testing carried out by ISO-accredited independent laboratories. Every production run is batch tested to confirm this.

We work with sterling silver, gold vermeil, gold fill, gold plated sterling silver, and PVD stainless steel, each chosen for how it looks, wears, and lasts.

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Tarnishing is a natural part of how some metals age, especially sterling silver. Keeping your jewellery dry, storing it away from direct light and air when not in use, and giving it the occasional gentle polish will help it stay looking its best for longer. Read more here to learn how to store your jewellery and minimise tarnishing.

It depends on the metal. Some of our pieces handle water well, others don't, so it's worth checking the care guidance for the specific piece you've bought before getting it wet.

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The easiest way is to use our printable ring size guide, or measure a ring you already own that fits well. You can also purchase a ring sizer directly from us if you'd like something more precise.

For necklaces and bracelets, the simplest way to find your length is to tie a piece of string around your neck or wrist where you'd like the piece to sit, mark or cut it at that point, then measure the length. Our most common necklace lengths are 40cm and 45cm, and our bracelets are generally 16cm with a 4cm extender on chain styles. We add generous extenders to most pieces so you can adjust the fit and layer them easily with other pieces.

Standard shipping is free on orders over $129. Express shipping is $15 on any order, and free on orders over $199.

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Yes, international shipping is a flat rate of $25.

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You have 30 days to return a piece, as long as it's unworn and in its original packaging. Return shipping is at your own cost and we'd recommend using a tracked service. Please note we're unable to accept earrings back for return, due to hygiene reasons, and change of mind isn't available on final sale items.

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Yes, we're happy to exchange a piece for a different size.

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Our warranty covers manufacturing defects such as broken clasps, loose settings, faulty links, and structural failures not caused by misuse.

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The warranty doesn't cover general wear and tear, tarnishing, fading of plated surfaces, scratches from everyday use, or damage from not following care instructions, since these are a natural part of how jewellery ages with regular wear. It also doesn't cover accidental damage, repairs carried out by another jeweller, lost items, or water damage.

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